Returns & Exchanges
Due to the perishable nature of our cakes and pastries, all sales are final; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact us within 2 hours of receipt to report any issues with your delivery.
Inspect Your Order
Upon delivery or collection, please check your cake or pastry immediately to ensure the design, size, and message are correct.
Document Issues
If you notice any damage or discrepancies, take clear photographs of the product and the original packaging as evidence for your claim.
Contact Customer Support
Email our support team or call our hotline within 2 hours of delivery with your order number and the photos you have captured.
Resolution Process
Our team will review your request to provide a suitable resolution, which may include a replacement, a store credit, or a partial refund depending on the situation.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing